Learning Experience Designer | Training Facilitator
SUMMARY
Results-oriented Learning Experience Designer, developing and delivering training for 9 years in customer service, caregiving, corrections, and human services. Focused on learner-centered instructional design, anticipating and addressing barriers to learning. Passionate about competency-based performance improvement through needs assessments and multi-level evaluation.
EXPERIENCE
2022 - Present
Curriculum Developer
Forward Service Corporation
Analyze training needs, design and develop synchronous and asynchronous training materials, evaluate training performance. Design and implement non-training solutions to improve efficiency. Manage long- and short-term instructional projects.
2015 - 2022
Skills Instructor
Forward Service Corporation
Facilitate virtual instructor-led job skills training for adults seeking employment and advancement. Develop and revise curriculum as needed for current and future courses.
2021
Instructional Designer & Developer
Shenandoah Film Collaborative
Project-based volunteer role. Define roles and responsibilities for e-commerce intern at a non-profit organization dedicated to film education. Locate and create resources for incoming interns. Develop onboarding e-learning module for orientation.
2014 - 2015
Direct Support > Lead Staff
REM River Buffs
Support 2-6 adults with physical and cognitive barriers in living independent lives. Manage schedules, finances, medical care and documentation.
2013 - 2014
Re-Entry Program Coordinator
Dodge-Fillmore-Olmsted Community Corrections (AmeriCorps VISTA)
Develop and pilot job search program for probation and parole clients. Build network of community resources for employment and housing via outreach and relationship building.
EDUCATION
2021
Graduate Certificate - Instructional Design
University of Wisconsin - Stout
2011
Bachelor of Arts - Sociology
University of Wisconsin - La Crosse